TRAVEL INFORMATION: UPDATE ON COVID-19

Employee Health, Safety and Knowledge: Hotel employees, as well as their own health, safety and knowledge, are essential to having an effective cleaning program. Here are some ways we support this:

• Hand hygiene: Proper and frequent hand washing is vital to help fight the spread of viruses. In our daily meetings, we remind our teams that cleanup begins with this simple act. It is important for your health and that of our guests.
• Ongoing training: In addition to training on housekeeping and hygiene protocols, hotel employees are also receiving enhanced training on COVID-19 information.
• Real-time information: Our teams are available 24/7 to support hotels and coordinate with local and regional authorities.

Cleaning products and protocols: Our hotels use cleaning products and protocols that are effective against viruses. This includes:

• Rooms: Hotels use cleaning and disinfection protocols to clean rooms after guests check out and before the next guest arrives, paying special attention to frequent contact items.
• Public spaces: Hotels have increased the frequency of cleaning and disinfection in public spaces, focusing on reception, elevators and buttons, door handles, public bathrooms, and even room keys.
• Private hotel areas: In spaces where employees work «behind the scenes,» hotels are increasing the frequency of cleaning, focusing on areas of frequent contact such as entrances, dressing rooms, laundries and staff offices.

For more information, check with the Centers for Disease Control and Prevention (CDC) or your local health authority.