We are closely following statements by the Centers for Disease Control and Prevention and the World Health Organization regarding cases of the new coronavirus (COVID-19), and we are complying with the guidelines of these agencies and of local health authorities.

The well-being of our guests and employees is of the utmost importance.

Our commitment to cleanliness:

We take hygiene and cleanliness standards very seriously, and we are implementing additional measures to ensure the safety of our guests and employees. On a daily basis, our hotels around the world are working to ensure compliance with the latest guidelines for hygiene and safety. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and range from hand washing hygiene and cleaning product specifications to room and area cleaning procedures. common. The specific measures we are implementing include:

Employee Health, Safety and Knowledge: Hotel employees, as well as their own health, safety and knowledge, are essential to having an effective cleaning program. Here are some ways we support this:

  • Hand hygiene: Proper and frequent hand washing is vital to help fight the spread of viruses. In our daily meetings, we remind our teams that cleanup begins with this simple act. It is important for your health and that of our guests.
  • Ongoing training: In addition to training on housekeeping and hygiene protocols, hotel employees are also receiving enhanced training on COVID-19 information.
  • Real-time information: Our teams are available 24/7 to support hotels and coordinate with local and regional authorities.

Cleaning products and protocols: Our hotels use cleaning products and protocols that are effective against viruses. This includes:

  • Rooms: Hotels use cleaning and disinfection protocols to clean rooms after guests check out and before the next guest arrives, paying special attention to frequent contact items.
  • Public spaces: Hotels have increased the frequency of cleaning and disinfection in public spaces, focusing on reception, elevators and buttons, door handles, public bathrooms, and even room keys.
  • Private hotel areas: In spaces where employees work «behind the scenes,» hotels are increasing the frequency of cleaning, focusing on areas of frequent contact such as entrances, dressing rooms, laundries and staff offices.

For more information, check with the Centers for Disease Control and Prevention (CDC) or your local health authority.

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